Refund & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, please contact us mourningpawsproject@gmail.com to share your request and reason for refund request.

Some types of goods are exempt from being returned. Customized, personalized products are not eligible (without proof of error). Additional non-returnable items:

• Gift card

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return and/or request is received and evaluated, we will send you an email to notify you that we have received your returned item/request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet,

• First, check your bank account again.

• Then, contact your credit card company, it may take some time before your refund is officially posted.

• Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mourningpawsproject@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mourningpawsproject@gmail.com and we will send instructions for return of item.

Contact us at mourningpawsproject@gmail.com for questions related to refunds and returns.